Brotherly Sole: Your One-Stop FAQ Shop

Brotherly Sole: Your One-Stop FAQ Shop

Brotherly Sole FAQs - Order Tracking, Returns, Care & More

Welcome to Brotherly Sole FAQs! Here, you'll find answers to all your burning questions about orders, returns, garment care, ethical practices, and more.

Let's get started!

Order Tracking & Confirmation

• Q: Where's my order confirmation?

  • A: You'll receive a confirmation email with your order details. Check your spam folder if you haven't received it. If it's missing, contact hello@brotherlysole.com for verification.

• Q: How can I track my order?

  • A: Once shipped, you'll receive an email with a tracking number. Track your package on our website or the courier's portal.
  • Pro Tip: Ensure you enter your address correctly to avoid order holds or cancellations.

Garment Care & Returns

• Q: How do I care for my Brotherly Sole clothes?

  • A: Care instructions are on the product label and webpage.

• Q: What's your return policy?

  • A: We offer a hassle-free 30-day return policy for full refunds or exchanges. Visit our Returns & Exchanges page for details.

Sustainability & Ethics

• Q: Are your products ethically sourced?
  • A: Absolutely! We prioritize responsible sourcing and work with manufacturers committed to fair labor and environmental sustainability.

Stay Connected & Collaborate

• Q: How can I stay updated on new arrivals and promotions?

  • A: Subscribe to our newsletter for new arrivals, exclusive promotions, and fashion inspiration. Follow us on social media too!

• Q: Can I collaborate with Brotherly Sole?

  • A: We love collaborations! Reach out to our marketing team via the Collaboration page contact information.

Payments & Discounts

• Q: What payment methods do you accept?

  • A: We accept credit/debit cards, PayPal, and other secure options. Available methods are displayed at checkout.

• Q: My discount code isn't working!

  • A: Double-check code entry and application before submitting your order. Codes expire, so verify the offer's validity. Unique codes are single-use, non-combinable with other promotions or shipping costs, and cannot be applied after purchase.

Inventory & Order Modifications

• Q: An item I want is sold out. Will you restock?

  • A: Limited releases won't be restocked.

• Q: Can I modify or cancel my order after it's placed?

  • A: We process orders quickly, but contact hello@brotherlysole.com ASAP, and we'll try our best to assist you.

Shipping & Customer Service

• Q: When will my order ship?

  • A: Allow 5-10 business days for processing and verification.

• Q: Can I contact you directly?

  • A: Yes! Email hello@brotherlysole.com with any questions. Online customer service operates weekdays between 9:00 AM and 5:00 PM EST.

• Q: What if I receive a damaged item?

  • A: Contact hello@brotherlysole.com for damaged or defective items.

We hope this FAQ page empowers you to shop confidently with Brotherly Sole!

#BrotherlySole #FAQ